Frequent Asked Questions
About my Order
A. Follow these steps:
- Select the product
- Select the size
- Pick the color
- Click ADD TO CART
- Click on PLACE ORDER
- Enter your shipping details
- Select a payment option
- Note your order number
You can always contact us and one of our associates will help you to place an order.
A. Follow these steps:
Click HERE or go to the USPS Official Website and you will be able to enter the tracking number that we provided in your confirmation order.
A. Please refer to us as soon as possible at admin@moldeateshop.com, if your order hasn’t been shipped we will be able to make the cancelation right away. In case the order is already shipped out, please write at admin@moldeateshop.com and we will initiate the cancellation process.
A. We can certainly change the address in case the order is not yet shipped. Please contact us at admin@moldeateshop.com for any chances. If the order is already shipped out, we will not be able to make any changes.
DELIVERY
A. We ship all our orders within 1-3 business days. Once the order is shipped, you will receive an email with the tracking number and your order details. You can track your order HERE or in the USPS Official Website. Orders can take around 3 to 5 business days to arrive to your address.
A. It may take up to 24 hours for the order status to be updated on the USPS website. If you are unable to track your shipment post 24 hours please contact us to track your order.
A. Once the order is placed, please contact us and we will try to deliver the order on your preferred date.
Please note, we do not deliver on Sundays and Public Holidays.
A. Our deliver company will attempt to contact you 2 times. You can let him know a convenient time to pick the product up.
PAYMENTS
A. We only accept payments via Credit or Debit Card.
A. We apologize for the inconvenience, this may be a temporary issue. Please try again after a few minutes.
A. Moldeate Shop has a SSL Certificate (Secure Sockets Layer) that creates a secure link between our website and our customers to ensure that all data passed remains private and secure. Our SSL encryption prevents hackers from stealing private information such as credit card numbers, names and addresses.
RETURNS / EXCHANGE
A. You need to return/exchange a product within 7 days. Please take in consideration:
- Only size exchange is available.
- Ensure the products are unworn, unwashed with the original brand tags and packaging intact.
- Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on panties and body reducers.
- In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled.
To return the product to us please:
We request you to self-ship the product to us at:
Shipping costs must be covered by the customer.
In case of any more questions, please contact us at admin@moldeateshop.com
A. Products can be exchanged only for a different size of the same product.
A. You may choose to return and place a new order for a different product.
NO ANSWER TO YOUR QUESTION?
Contact us now and we will be helping you as soon as possible
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